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...f workers, their level of happiness and, as a result, on the [[service]] [[quality]]<ref>Grilo Pinto de Sa A. C., Ferreira Lopes de Moura e Sa, P. H., (2014), ...trength of employees’ [[need]] for growth'''"<ref>Lussier R. N., (2009), ''Management Fundamentals, Concepts Applications Skill Development'', South-Western Enga