Context of the organization

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Context of the organization as defined in ISO 9001 is understood as set of factors affecting business (internal and from environment). ISO 9001:2015 require to evaluate internal and external factors affecting business during preparation to implement quality management system. Managers should define organizational objectives, culture of organization, production processes, information system, market position, customer requirements, employee needs, knowledge gap, key success factors, etc. Is should also contain comprehensive stakeholder analysis. Context of the organization is then used to make strategic implementation decision and preparing resources needed for efficient QMS implementation.

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