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The European Commission defines e-Government as the use of information technology in public administration. This involves organizational changes and new skills of public offices to improve the quality of services provided by the administration.

E-Government is a continuous process of improvement of the quality of governance and the provision of administrative services by transforming internal and external relationships with the use of the Internet and modern means of communication. External relations are between office-citizen, office-business and the office-service provider, while the internal relations are between office-other office and office-administration staff.

The purpose of the creation of e-Government is to increase the efficiency of the public administration for the provision of services. It aims to simplify the handling of official affairs and obtaining information about how to perform them. It allows to gather in one place matters belonging to the competence of the various units of public administration and offer their procedures over the Internet.

Characteristics of e-Government

The use of information technology in the public administration should lead to:

  • time-save for entrepreneur, citizen, office staff,
  • capital savings
  • increase the functionality of the services provided
  • increase the scope of information
  • increase the transparency of administrative procedures
  • eliminate errors
  • improving the availability of services
  • integration of information resources
  • citizen-oriented approach in administrative work