Knowledge management

Knowledge management
See also
Innovation culture Brainstorming Community of practice Innovation platform Innovativeness Change management model Change agent roles Advantages of teamwork Communities of practice

Knowledge Management is the process of gathering, categorizing (indexing, tagging), organizing, using and development of knowledge assets of a given organization. The goal of Knowledge Management is to give access to experience and expertise, which should:

Protects organization from "reinventing the wheel" issue, when knowledge developed by an organization is not used or is forgotten, and a problem is solved once more, absorbing time (project takes longer than it should) and assets (human resources or financial assets)
Enable a boost of innovativeness in the organization by giving access to large, valuable and easily researchable knowledge base and facilitating knowledge sharing, knowledge development and group work.

Knowledge management is the conduct of activities focused on the identification, collection and dissemination of knowledge resulting from managers own experience, and experience of all other employees of the organization. The organization then uses this knowledge to achieve its strategic objectives Proper knowledge management system to avoid long-term steps to seek solutions to recurring problems by using solution stored in knowledge base

Practices of knowledge management

Knowledge Management focuses not only on the knowledge assets such as written documentation of finished projects, but also on developing and spreading tacit knowledge, which is the expertise or experience of members of an organization. The basics of best practices for Knowledge Management can be summarized as follows:

Best practices:

Corporate Culture
Openness to sharing knowledge
Rewards to employees for knowledge sharing.

Paths to avoid:

Locked doors
Hierarchy
Formalization, ideas flowing only in top-down direction
High turnover

IT systems in knowledge management

Best practices:

Integration, personalization
User-friendly, intuitive
Fast access to information
Helpdesk

Paths to avoid:

Large variety of different applications
Sudden changes
Lack of sufficient trainings