Effects of conflict
Conflict in project management is the process of dealing with competing interests and conflicting objectives that arise between stakeholders, team members, and project goals. It is a natural occurrence in any project as multiple people, with different goals and motivations, come together to work on a shared goal. Conflict management involves identifying, understanding, and addressing issues of disagreement or clashing interests in order to produce the best results from the project. This is done by using effective communication and collaboration, problem solving and negotiation, and understanding the source of the conflict. Conflict management is important for successful project management and a healthy working environment.
Example of effects of conflict
- Decreased productivity: Conflict can reduce the productivity of the project team, as team members become focused on resolving the conflict instead of working towards the project goals.
- Delays in project timeline: When conflict arises, it often takes time to resolve, which can result in delays in the project timeline.
- Increased costs: Conflict can lead to higher costs as time and resources are devoted to resolving the issue instead of being used to complete the project.
- Loss of morale: Conflict can have a negative impact on morale, as team members become frustrated and discouraged by the conflict.
- Poor quality of work: When team members are focused on resolving conflict, the quality of the work can suffer as their attention is diverted away from the task at hand.
- Poor communication: Conflict can lead to poor communication among team members as they focus on resolving the issue instead of collaboratively working together.
- Unhappy stakeholders: Conflict can lead to unhappy stakeholders as the project progresses slower than expected and the quality of the work is not up to the expected standards.
- Poor communication: Conflict can lead to poor communication between team members, resulting in confusion and misunderstandings. This can make it difficult for team members to effectively collaborate and work together to reach the project's goals.
- Increased stress: Conflict can lead to increased stress levels among team members, which can lead to burnout, fatigue, and decreased job satisfaction.
- Loss of trust: Conflict can also lead to decreased trust between team members and stakeholders, as they may be hesitant to work together in the future. This can lead to a breakdown in collaboration between stakeholders and team members.
- Poor decision-making: Conflict can lead to poor decision-making as team members may be reluctant to take risks or explore new ideas due to the risk of conflict. This can lead to suboptimal solutions and outcomes.
How to avoid effects of conflict
- Resolve disagreements between stakeholders, team members and project goals.
- Improve communication, collaboration, and problem solving skills.
- Identify and address potential sources of conflict before they arise.
- Promote a healthy working environment and team dynamics.
- Facilitate the resolution of disputes and create a more collaborative team atmosphere.
- Help to identify areas for improvement and facilitate creative problem solving.
- Create a greater understanding of different perspectives and opinions.
- Increase efficiency by reducing the number of disagreements that occur.
- Foster an environment of trust and understanding between team members.
Steps of reducing conflict
Conflict in project management can have a variety of effects that can negatively or positively impact the project. The following are the steps of conflict management in a project:
- Identifying the issue: The first step in conflict management is to identify the issue and determine the cause of the conflict. It is important to understand the source of the disagreement and determine whether it is a problem that needs to be addressed.
- Open Communication: Open communication between stakeholders is important in order to foster an environment of collaboration. This includes listening to the concerns of all parties and allowing space for different perspectives to be heard.
- Problem Solving: Once the issue is identified, the next step is to find a solution through creative problem-solving. This involves brainstorming, developing a plan of action, and setting goals.
- Negotiation: Negotiation involves two or more parties working together to reach a mutually beneficial outcome. It is important to be flexible and understand the needs and interests of all parties involved.
- Resolution: The final step is to reach a resolution. This involves finding a solution that is acceptable to all parties and implementing the plan.
By following these steps, project managers can effectively manage conflict in their projects and ensure the successful completion of the project.
Conflict management is an important part of successful project management, and there are several approaches that can be employed to mitigate the effects of conflict. These include:
- Creating a supportive environment: This involves creating an environment that encourages open communication and encourages collaboration. This helps to reduce tension and foster a sense of respect for each other.
- Establishing rules and guidelines: Establishing clear rules and guidelines is important for creating a productive work environment. This helps to ensure that everyone is on the same page when it comes to expectations, deadlines, and roles.
- Utilizing negotiation and problem-solving: Negotiation and problem-solving help to resolve conflicts quickly and effectively. This can involve both individuals and groups, and can involve a range of techniques, including brainstorming and brainstorming sessions.
- Mediation and arbitration: Mediation and arbitration can be used to resolve conflicts in a more formal setting. These processes involve both parties coming together to discuss the issue, and a neutral third party helps to come to a resolution.
In summary, conflict management is an important part of successful project management and should be addressed in order to create a productive working environment. Approaches such as creating a supportive environment, establishing rules and guidelines, utilizing negotiation and problem-solving, and utilizing mediation and arbitration can help to mitigate the effects of conflict.
|Effects of conflict — recommended articles
|Team trust — Teamwork quality — Disadvantages of team work — Conflict management process — Deal with ambiguity — Lack of understanding — Conflict management style — Effectiveness of teamwork — Styles of handling conflict
- Jehn, K. A., Greer, L., Levine, S., & Szulanski, G. (2008). The effects of conflict types, dimensions, and emergent states on group outcomes. Group decision and negotiation, 17, 465-495.