Request For Proposal

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Request For Proposal (RFP) consist of: a set of questions directed to service providers that allow to get to know both the details of tenders, as well as to get feedback on basic conditions for cooperation. If service provider fails to answer any question, it should at least briefly explain the reasons for such lack of reaction by presenting at the same time, proposals for adjustments to the terms of cooperation in the disputed area. From the point of view of the customer, proposals are treated as a manifestation of the commitment on the part of service providers. It is important to also know the experience and innovativeness of organizational units of future service provider.

Keep in mind that the main purpose of asking these questions by the customer is to assess the potential of concrete proposals on how service providers perform the tasks without the delays associated with time-consuming negotiations of terms individually with each potential service provider. It is worth noting, that after selection of the primary partner, new summary of the tasks to be performed should be prepared, with the insights of the specialist with adequate experience in the area.

Request for proposal (RFP) should also include future requirements for the expected level of quality of the services provided. Provisions in this respect with the selected service provider will constitute an essential part of the Service Level Agreement (SLA).

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