Service delivery architecture

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Service delivery architecture
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Service delivery architecture this a sort of administration conveyed to the purchaser, regardless of whether it be a client or other framework. In spite of the fact that it is ordinarily utilized with regards to media communications, it can apply to any framework that gives a help (for example Internet Service, Internet Protocol TV)[1][2].

Government service delivery architecture

A "government service delivery architecture" envelops open organization procedures, administrations, and administration conveyance channels. On a fundamental level, this spreads both on the web and disconnected assistance conveyance. The improvement and execution of a strong structure of references and measures is a key empowering influence for a lucid vision and results on e-government A design for administration conveyance fills different needs[3]. Some key advantages identified with e-government incorporate[4]:

  • "coherence in service delivery, avoiding duplication and encouraging the re-use of solutions,
  • improving interoperability to enable sharing of information, solutions, and services,
  • improving the focus of the government's core activities, specifying the administrative processes and service delivery and
  • consolidation of government capacities, for example by resources and purchasing power, or standardizing processes across the administration."

Workflow-based service delivery architecture

A "workflow-based service delivery architecture" is an exceptionally versatile one embracing the web administration. This design permits organize specialist co-ops to deal with their administration orders. work process based assistance conveyance design permits arrange specialist co-ops to disentangle and quicken the whole media communications administration work process[5]."The workflow-based service delivery architecture to the provision of Mpls provider-provided virtual private network (Ppvpn)"[6].With this work process based help conveyance engineering, we can accomplish the accompanying[7]:

  • "Differentiate the carrier as a provider of exceptional customer service, aggressively meeting the demand for new telecommunications services,
  • Increase service visibility to the customer, providing up-to-the-minute infor- nation on the status of orders and services,
  • Provide customers with faster telecommunications services,
  • Expand markets and increase order-processing volumes without a simultaneous increase in human resource,
  • Increase productivity and reduce the number of personnel involved in the service delivery process."


  1. Toy M. 2015
  2. McConnell J., Siegel E., D. 2004
  3. Oecd 2013
  4. Oecd 2013
  5. Freire M.M, Chemouil P., Lorenz P., Gravey A. 2011
  6. Freire M.M, Chemouil P., Lorenz P., Gravey A. 2011
  7. Freire M.M, Chemouil P., Lorenz P., Gravey A. 2011


Author: Magdalena Łach