Service delivery architecture
| Service delivery architecture |
|---|
| See also |
Service delivery architecture this a sort of administration conveyed to the purchaser, regardless of whether it be a client or other framework. In spite of the fact that it is ordinarily utilized with regards to media communications, it can apply to any framework that gives a help (for example Internet Service, Internet Protocol TV)[1][2].
Government service delivery architecture
A "government service delivery architecture" envelops open organization procedures, administrations, and administration conveyance channels. On a fundamental level, this spreads both on the web and disconnected assistance conveyance. The improvement and execution of a strong structure of references and measures is a key empowering influence for a lucid vision and results on e-government A design for administration conveyance fills different needs[3]. Some key advantages identified with e-government incorporate[4]:
- "coherence in service delivery, avoiding duplication and encouraging the re-use of solutions,
- improving interoperability to enable sharing of information, solutions, and services,
- improving the focus of the government's core activities, specifying the administrative processes and service delivery and
- consolidation of government capacities, for example by resources and purchasing power, or standardizing processes across the administration."
Workflow-based service delivery architecture
A "workflow-based service delivery architecture" is an exceptionally versatile one embracing the web administration. This design permits organize specialist co-ops to deal with their administration orders. work process based assistance conveyance design permits arrange specialist co-ops to disentangle and quicken the whole media communications administration work process[5]."The workflow-based service delivery architecture to the provision of Mpls provider-provided virtual private network (Ppvpn)"[6].With this work process based help conveyance engineering, we can accomplish the accompanying[7]:
- "Differentiate the carrier as a provider of exceptional customer service, aggressively meeting the demand for new telecommunications services,
- Increase service visibility to the customer, providing up-to-the-minute infor- nation on the status of orders and services,
- Provide customers with faster telecommunications services,
- Expand markets and increase order-processing volumes without a simultaneous increase in human resource,
- Increase productivity and reduce the number of personnel involved in the service delivery process."
Footnotes
- ↑ Toy M. 2015
- ↑ McConnell J., Siegel E., D. 2004
- ↑ Oecd 2013
- ↑ Oecd 2013
- ↑ Freire M.M, Chemouil P., Lorenz P., Gravey A. 2011
- ↑ Freire M.M, Chemouil P., Lorenz P., Gravey A. 2011
- ↑ Freire M.M, Chemouil P., Lorenz P., Gravey A. 2011
References
- Freire M. M, Chemouil P., Lorenz P., Gravey A., (2011), Universal Multiservice Networks: Third European Conference, Springer
- McConnell J., Siegel E. D., (2004), Practical Service Level Management: Delivering High Quality Web-based Services Networking Technology Series, Cisco Press
- Oecd, (2013), Oecd e-Government Studies: Egypt 2013, Oecd Publishing
- Toy M., (2015)Cable Networks, Services, and Management IEEE Press Series on Networks and Service Management, John Wiley & Sons
Author: Magdalena Łach