Service delivery architecture

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Service Delivery Architecture (SDA) can be seen as a set of questions concerning the characteristics of the service provider potential, and know-how about how to implement various types of services. May be part of the request for proposal (RFP). A significant role have also existing solutions used by provider (i.e. computer software) that could support the implementation of outsourced tasks which are at the same time, the manifestation of the experience. Managers should also ask questions about strategic objectives of service provider, and future development goals.