Sight line

Sight line
See also

Line of sight (LoS) refers to the understanding of how the work, roles and responsibilities affect the success of the company[1]. Enables companies to introduce appropriate changes at the right time and in the right way to achieve sustainable and high levels of business performance[2]

Benefits for organizations and employees[edit]

LoS increases job satisfaction, attachment to the organization, and employee retention. Positively referred to commitment and loyalty, and negatively to turnover intentions. Employees has a goal and both understands and believes in personal contributions and their role in the organization[3]. Enable managers to identify blockers and goals at risk[4]

The Big Picture[edit]

Three bricklayers were asked on one construction site: What are you doing here? The first replied: "I'm laying bricks." The other man replied: "I'm building a wall". But the third, LoS's man, said with enthusiasm and pride: "Who me? Why I am building the most beautiful cathedral in the world.[5]

To increase productivity, organizations need more employees who understand not only that they are building a wall, but that they are building a cathedral.

Assumptions of LoS[edit]

Elements of the Line of Sight approach[6][7]:

  • Clear definition and explanation of goals and priorities,
  • Creation of goal measures, and steps necessary to accomplish these goals,
  • Adaptation of the organization to specific and measurable goals and objectives,
  • Implementation of tools to monitor compliance with the goals,
  • Creating awareness and skills necessary to identify gaps, trends, and deviations from course,
  • Providing skills and a system to manage those improvements to completion,
  • Feedback system, allowing rapid capture and correction of deviations, available to all mamangers and stakeholders - lessons learned.


  1. Carter N. M., 2008, p.22
  2. Anderson M., 2014, p.3
  3. Covey R. S.,2013 p.372
  4. Boswell R. W .,2001, p.12-13
  5. Longuski J., 2007, p.7-8
  6. Lawler E. E., 2011, p.265-276
  7. Berard J., 2013, ch.11


Author: Agnieszka Katarzyna Sikora