Sight line

Sight line
Primary topic
Related topics
Methods and techniques

Line of sight (LoS) refers to the understanding of how the work, roles and responsibilities affect the success of the company[1]. Enables companies to introduce appropriate changes at the right time and in the right way to achieve sustainable and high levels of business performance[2]

Benefits for organizations and employees[edit]

LoS increases job satisfaction, attachment to the organization, and employee retention. Positively referred to commitment and loyalty, and negatively to turnover intentions. Employees has a goal and both understands and believes in personal contributions and their role in the organization[3]. Enable managers to identify blockers and goals at risk[4]

The Big Picture[edit]

Three bricklayers were asked on one construction site: What are you doing here? The first replied: "I'm laying bricks." The other man replied: "I'm building a wall". But the third, LoS's man, said with enthusiasm and pride: "Who me? Why I am building the most beautiful cathedral in the world.[5]

To increase productivity, organizations need more employees who understand not only that they are building a wall, but that they are building a cathedral.

Assumptions of LoS[edit]

Elements of the Line of Sight approach[6][7]:

  • Clear definition and explanation of goals and priorities,
  • Creation of goal measures, and steps necessary to accomplish these goals,
  • Adaptation of the organization to specific and measurable goals and objectives,
  • Implementation of tools to monitor compliance with the goals,
  • Creating awareness and skills necessary to identify gaps, trends, and deviations from course,
  • Providing skills and a system to manage those improvements to completion,
  • Feedback system, allowing rapid capture and correction of deviations, available to all mamangers and stakeholders - lessons learned.


  1. Carter N. M., 2008, p.22
  2. Anderson M., 2014, p.3
  3. Covey R. S.,2013 p.372
  4. Boswell R. W .,2001, p.12-13
  5. Longuski J., 2007, p.7-8
  6. Lawler E. E., 2011, p.265-276
  7. Berard J., 2013, ch.11


Author: Agnieszka Katarzyna Sikora