Request For Proposal

Request For Proposal
See also
Outsourcing - Supplier selection Quality policy Bidding documents Tender document Quality of tourist service Service Level Agreement Construction management contract Real estate management Customer requirements

Request For Proposal (RFP) consist of: a set of questions directed to service providers that allow to get to know both the details of tenders, as well as to get feedback on basic conditions for cooperation. If service provider fails to answer any question, it should at least briefly explain the reasons for such lack of reaction by presenting at the same time, proposals for adjustments to the terms of cooperation in the disputed area. From the point of view of the customer, proposals are treated as a manifestation of the commitment on the part of service providers. It is important to also know the experience and innovativeness of organizational units of future service provider.

Keep in mind that the main purpose of asking these questions by the customer is to assess the potential of concrete proposals on how service providers perform the tasks without the delays associated with time-consuming negotiations of terms individually with each potential service provider. It is worth noting, that after selection of the primary partner, new summary of the tasks to be performed should be prepared, with the insights of the specialist with adequate experience in the area.

Request for proposal (RFP) should also include future requirements for the expected level of quality of the services provided. Provisions in this respect with the selected service provider will constitute an essential part of the Service Level Agreement (SLA).

Structure of request for proposal

A request for proposal typically contains the following information:

1. Background information: A brief overview of the organization issuing the RFP, including its mission, goals, and objectives.
2. Project description: A detailed description of the project or service that is being requested, including the scope of work, deliverables, and timelines.
3. Evaluation criteria: The criteria that will be used to evaluate the proposals, including technical requirements, cost, and past performance.
4. Submission requirements: The format and deadline for submitting proposals, as well as any additional documents that must be included, such as resumes or financial statements.
5. Evaluation process: A description of the evaluation process, including the timeline, the evaluation team, and the process for communicating with the vendors.
6. Contract terms and conditions: Information about the contract terms and conditions, including payment schedule, warranties, and dispute resolution.
7. Contact information: The name, title, and contact information of the person or team that will be responsible for responding to questions and providing additional information about the RFP.
8. Appendices: Additional information that may be helpful to vendors, such as maps, drawings, or technical specifications.

RFPs serve as the foundation for the procurement process, it usually includes all information that vendors need to prepare an accurate proposal, and it is a critical tool for organizations to obtain the best deal, by attracting multiple proposals and providing a fair and transparent evaluation process.

References

• Gransberg, D. D., & Barton, R. F. (2007). Analysis of federal design-build request for proposal evaluation criteria. Journal of Management in Engineering, 23(2), 105-111.