Call accounting

Call accounting
See also

Call accounting - "A mobile telephone programming and accounting system that includes an integrated hardware system interlinking a telephone unit, a telephone interlink receiver, and a central processing unit connected to the interlink receiver."[1] The system also includes a receipt printer and a credit card reader. The telephone unit may be equipped with an internal real time clock and and memory store to record the information of calls for reporting to the central processing unit to enable tracking and detailed accounting of calls [2].

Background of the invention[edit]

This disruption relates to a cellular telephone accounting system. It enable to track the location, the usage of cellular phones and to provide an automatic accounting system for centralized record keeping, audit or account statements. The cellular telephone accounting system is particularly useful for hiring cellular phones where mobility of the phone cause problems in customer billing and accounting for the location and possession of the telephone unit. Similarly, the accounting system is useful for organizations that have shared resources and equipment shared by employees, as in large private companies. In such organizations usage of mobile cellular telephones requires monitoring to insure appropriate usage of phones. In both situations call accounting systems can indicate where phones have been, what and when calls have been made, and who made the call. Additionally, the organizations may desire means for determining what general account such use, including any service charges from outside vendors, should be charged [3].

Benefits of call accounting systems[edit]

Benefits of usage call accounting systems[4]:

  1. Monitor telephone abuse; Call accounting tells you who and when made a call, so its easy to indicate when your employee use telephone in inappropriate way
  2. Track telephone system hacking - What a call accounting system can make for internal abuse, it also can be applied in external abuse. Special system that are designed to track security breaches can alert you before you get your telephone bill
  3. Correct telephone bills. Companies make mistakes. Having your own record is a weapon in against billing errors.
  4. Analyze trunk use. Call accounting system can give you call totals by trunk.
  5. Steamline charge-backs to customer or departments. Especially useful for tiny in- house call centers that bill back their services to other departments or divisions.
  6. Quantify agent performance. The call accounting systems can provide a appropriate information about agent performance.

Author: Filip Fikas

Footnotes[edit]

  1. McGregor, Donald S., and Gregory M. McGregor. 29 Apr. 1997 Mobile phone with internal call accounting controls. U.S. Patent No. 5,625,669.
  2. McGregor, Donald S., and Gregory M. McGregor. 29 Apr. 1997 Mobile phone with internal call accounting controls. U.S. Patent No. 5,625,669.
  3. McGregor, Donald S., and Gregory M. McGregor. 29 Apr. 1997 Mobile phone with internal call accounting controls. U.S. Patent No. 5,625,669.
  4. K. Dawson, 2007, The call center handbook, "CRC Press"

References[edit]