Crisis situation - a situation resulting from a threat, where, in consequence, it leads to a violation of social ties, however, there is a serious disruption in the functioning of public institutions, however to the extent that when measures that ensure or restore security do not justify any emergency situation.
The crisis situation may be a sudden, unpredictable change in the company, social, economic or political environment, where the company operates, it is a change causing tension, which may weaken the company's image.
According to Mem. No. 2013 KGP crisis situation is an event that carries a threat to life and health of people and property, a combination of events and circumstances leading to the loss of control over the development of situations in which the intervention of a larger number of policemen is necessary for public protection and order. (Mem. No. 213 KGP, 2007)
"The crisis situation will be understood as a combination of violent events, causing the increasing influence of forces destabilizing the balance in society, shortages in supply and difficulties in the normal functioning of the population, causing tensions and uncertainty and leading to the uncontrolled development of events involving violence"
"Crisis situation is a set of external and internal circumstances affecting a given system (system) in such a way that a variable process begins in it and, as a result, it maintains a balance and then restores it, thanks to the adopted regulatory measures, (extraordinary activities). "
Causes of the crisis situation
- Drought, high temperatures
- Heavy rain
- Earthquakes, landslides
- Snowstorms, avalanches
Civilizational and economic
- Diseases of infection of people, animals and plants
- Contamination (biological, chemical, radioactive)
- Disasters, failures
- Environmental pollution (acid rain, fumes)
- Contamination by toxic industrial agents (soil, water, food)
- Road blocks
- Interlocks of object areas
- Mass migrations
- Rebellions, escaping from plants
- Mass events
Crisis situation in the organization
The state, which is the result of unfavorable phenomena arising in time, which do not pose threats to the organization, however, means unsatisfactory assessment of the activity from the point of view of changes that occur in its environment in relation to the standard states.
"The concept of crisis in an organization is difficult to define due to its multidimensionality and various subject references. This concept can be applied to not only economic, but also social, technical, organizational and legal phenomena, to individuals and communities with a fixed internal organization and management system. In the common understanding, crisis usually means a difficult situation that exists, or can occur. In the universal sense, the word crisis is understood as a turning point in any course of events, a decisive moment, a breakthrough period, a stage or an event, followed by a change."
The basic features of an organization's crisis include:
- Permanently disrupted activity of the organization;
- real or apparent loss of control over your business;
- disturbance of the internal balance of the organization;
- the threat to the existence of the organization or its part (function);
- deterioration of the organization's financial condition, limiting its development capabilities,
- threat to the company's strategic goals;
- ambivalence of development and repair possibilities,
- the possibility of violating or losing public confidence and internal faith in the organization, which aggravates its image;
- short decision-making time;
- high degree of uncertainty causing fear and fear among employees;
- low predictability - an element of surprise.
- Coombs, W. T., & Holladay, S. J. (2001). An extended examination of the crisis situations: A fusion of the relational management and symbolic approaches. Journal of public relations research, 13(4), 321-340.
- Coombs, W. T. (2007). Protecting organization reputations during a crisis: The development and application of situational crisis communication theory. Corporate reputation review, 10(3), 163-176.
- Weick, K. E. (1988). Enacted sensemaking in crisis situations. Journal of management studies, 25(4), 305-317.