Process of business communication

From CEOpedia | Management online
Process of business communication
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Process of business communication on the lowest level of communication in management is intrapersonal communication, which is made in a mind of a person, before he or she forms the message, when choosing a suitable ways of encoding it. Then comes interpersonal communication between two or three people. Normally, it is a dialogue or a conversation. Group communication is made within one social group and institutional communication- within a social institution. The highest level is mass communication, which includes creating one social communicational net. Business communication involves constant flow of information. The integral part of business communication is feedback.

Elements of business communication process

Communication process must be considered dynamic and continuous interaction. It makes it effective.

Basic elements of business communication process includes [1]:

  • context of communication (information about environment of sender/receiver)
  • sender (source of data/information) person who transmits a message. He started the communication process. He shares his impressions, opinions, goals and information with others.
  • message (data of information with meaning for both sides)The message must be clear and complete.
  • receiver (end of data transfer) The person who receives the message.
  • medium of communication (noise) methods for example e-mail, face-to-face
  • feedback return message.
Fig. 1. Communication channel

Features of the process of business communication

Here are the key features of the process of business communication[2]:

  • social process, including at least two people
  • creative process which includes inventing new terms and absorbing knowledge
  • dynamic process of receiving, understanding and interpreting information,
  • uses special symbols and signs that can be commonly understood
  • interactive process, based on relationships between at leas two parties
  • it is a complex process, that consists of a lot of elements and stages

Types of the process of business communication

Business communication is different and unique from the other type of communication. In this communication the main goal is to earn money. A lot of organization train their employees in communication techniques because they know how communication is important.

The two types of Business Comunication is:

  • Internal Communiction – within an organization. Can be formal or informal.
  • External Communication – with people from outside the organization.

Componets of the process of bussines communication

There are listed the components process of business communication[3]:

  1. Idea
  2. Encoding
  3. Transmission
  4. Decode
  5. Message
  6. Reception
  7. Feedback

Role of the process of business communication

Business Comunication process is the most important part of business. Organization's success depends on effective communication. Now the organization are very large which has a big impact on communication - It is complicated. Success of business depends on communication between owner and employees, menager and owner, menager and employees etc. Business communication process play important role. Thanks to them, we can gain our goals, and make our organization stronger. Also we can become better than the competition. What is more we can find new ideas and new opportunity. Therefore, communication is essential for growth and success.

Methods of the process of business communication

A few methods of the process of business communication[4]:

  • E-mail – written communication
  • Video conferencing – interactive meetings
  • Web-based communication – widely available
  • Presentations – audio visual material
  • Reports – activity documenting
  • Forum boards – quick updating of information
  • Telephone meetings – the most popular, long distance speech
  • Face-to-face meetings – personal



  1. Hasselbring, W., & Weigand, H. (2001).
  2. Guffey, M. E., & Loewy, D.(2012)
  3. Anbazhagan K
  4. Kumbhar V. M. (2013)

Author: Justyna Tereszkiewicz