Process of business communication
Process of business communication on the lowest level of communication in management is intrapersonal communication, which is made in a mind of a person, before he or she forms the message, when choosing a suitable ways of encoding it. Then comes interpersonal communication between two or three people. Normally, it is a dialogue or a conversation. Group communication is made within one social group and institutional communication- within a social institution. The highest level is mass communication, which includes creating one social communicational net.
Basic elements of business communication process includes:
- context of communication (information about environment of sender/receiver)
- sender (source of data/information)
- message (data of information with meaning for both sides)
- receiver (end of data transfer)
- medium of communication (noise)
Features of the process of business communication
- social process, including at least two people
- creative process which includes inventing new terms and absorbing knowledge
- dynamic process of receiving, understanding and interpreting information,
- uses special symbols and signs that can be commonly understood
- interactive process, based on relationships between at leas two parties
- it is a complex process, that consists of a lot of elements and stages
- Guffey, M. E., & Loewy, D. (2012). Essentials of business communication. Cengage Learning.
- Hasselbring, W., & Weigand, H. (2001). Languages for electronic business communication: state of the art. Industrial Management & Data Systems, 101(5), 217-227.
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