Deming prize

Deming prize
See also
ISO 9001 Philip B. Crosby Quality management system Information security management system Kaoru Ishikawa ISO 9004 Internal audit Measurement of innovation Performance Budget

Deming prize is an annual award that recognizes individuals and enterprises for their achievements in the field of Total Quality Management. An award was established in 1951 by the Union of Japanese Scientists and Engineers (JUSE) to honor William Edwards Deming, who is widely respected for his contribution to development of post-war Japan.

Deming's award was the first pro-quality award in the World. Ever since it was established, it has been a model for many national and international awards (ex: Baldrige's Award, European Quality Award). Prestigious Deming's award is regarded as a symbol of the Japanese concern for quality.

Evaluation criteria

Policy

• methods of establishing justifiable and consistent policies,
• using of statistical methods,
• transmission of policies,
• review of the results,
• relation between policies and planning (long and short-term).

Organisation

• the range of the responsibility and authority,
• cooperation between departments of the enterprise,

• activities of committees,
• utilisation of staff and quality circle activities,
• quality control diagnosis.

Education and dissemination

• education programmes for employees,

• quality-and-control consciousness, level of understanding the matter,
• teaching of statistical methods,
• activity of quality circles.

Collection, dissemination and use of information on quality

• a method of collecting and providing organisational units with information on quality,
• the speed of information transmission,
• data processing, statistical analysis and utilisation of results.

Analysis

• identification of critical issues with regard to product and process,
• a method of analysing these problems,
• utilisation of statistical methods in the analysis,
• linkage with proper technology,
• analysis of quality and process,
• utilisation of analytical results,
• affirmation of improvement suggestions.

Standardisation

• methods and outcome of establishing, revising and abolishing standards,
• content of standards,
• using of statistical methods,
• accumulation of technology,
• utilisation of standards.

Control

• systems of quality control,
• control items and points,
• utilisation of statistical methods (ex. control charts),
• contribution to performance of quality circle activities,
• conditions of control activities,
• state of matters under control.

Quality assurance

• new product development methods (design, production, control, maintenance, purchaising, sales, service).

Effects

• effects obtained in terms of product quality,
• the degree of product's improvement in terms of quality, quantity and costs,
• convergence between expected and actual effect.

Planning for future

• analysis of strengths and weaknesses of the company: understanding of present conditions and specificity, correcting defects, planning the promotion of TQM, specify a relation between current state and long-term plans.

Evaluation criteria emphasises the importance of using statistical methods in managing process and engaging employees in the process of development.

References

• Official website of Deming prize

Author: Dominika Wiśniowska