Management by exceptions
|Management by exceptions|
|Methods and techniques|
Management by exceptions refers to a group of management techniques used to improve performance of employees. The main feature of this method is to concentrate managers attention mainly on deviation from the planned state.
It is not necessary that the manager had a detailed understanding of a whole range of issues subject to controlled task. Besides, not all issues are of equal importance: some are less and the other more important and therefore do not require the same attention from management.
Implementation stages of management by exception
The procedure for the design and implementation of management by exception involves three basic steps:
- The first step is selection of the intermediate objectives of the organization (unit, employee), which fundamentally determine the achievement of the final goal.
- The second step is the determination by management of the degree of acceptable deviation (failure to achieve the target) for each of the selected intermediate objectives and define a set of possible actions which should by taken in case of exceeding the tolerance limit.
- The third step comes down to the implementation, in which managers monitors the process and appropriately intervene in the event of variations from objectives (exceptions).
Advantages and disadvantages
Advantages of management by exceptions:
- saves time, especially on senior management levels, mainly because it is informed about the problems on lower level of organizations only in really exceptional situations, clearly defined and exceeding the competence and capabilities of the lower level management.
- The ability to focus on the strategic development problems and resolve only those exceptions that can not be solved at lower levels of management.
- The ability to separate the important issues from matters of secondary importance.
Disadvantages of management by exceptions:
- Difficulties in unambiguous and stable division of tasks between managers and subordinates.
- Impatience of managers who try to intervene in the routine activities of their subordinates.
- Greater tendency of managers to identify only the negative exceptions, leading to the blindness for emerging positive opportunities and chances to grow company.
Management by exception brings the best results in the sectors of trade, finance, manufacturing, in which the most common are repeatable, standard situations and highly structured activities.
- Dellarocas, C., & Klein, M. (2000). A knowledge-based approach for handling exceptions in business processes. Information Technology and Management, 1(3), 155-169.
- Álvarez, E., & Díaz, F. (2011). A web-based approach for exceptions management in the supply chain. Robotics and Computer-Integrated Manufacturing, 27(4), 681-686.
- Nguyen, T. N. (2014). A different approach to information management by exceptions (toward the prevention of another Enron). Information & Management, 51(1), 165-176.