Technology acceptance model

The Technology Acceptance Model (TAM) is a theoretical framework developed in the 1980s by management researchers to explain how people interact with and accept new technologies. TAM suggests that people's acceptance of technology is based on two main factors: perceived usefulness (how much the technology is seen to be useful) and perceived ease of use (how easy the technology is to use). These two factors are seen as the drivers of acceptance, and other factors such as external influences, individual differences, and task characteristics are seen to have a lesser impact. TAM is used to help organizations understand how people interact with technology and can be used to inform the design and implementation of new technologies.

Example of technology acceptance model

• The banking industry is a prime example of the Technology Acceptance Model at work. Banks have invested heavily in developing technologies such as online banking and mobile banking apps, which are designed to make it easier for customers to manage their accounts. These technologies are designed with perceived usefulness and perceived ease of use in mind, so that customers can quickly and easily access their accounts, make transfers, and check their balances. Banks also use TAM to inform the design of their websites, customer service, and other technologies to ensure customer satisfaction.
• Another example of the Technology Acceptance Model in action is the development of social media platforms such as Twitter and Facebook. These platforms are designed to be intuitive and user friendly, making them easy to use and providing a high level of perceived usefulness. The platforms also make use of external influences, such as friends and family, to encourage users to use the platforms and to spread the word about them. This helps to create a positive perception of the technology, which leads to higher levels of acceptance.

Types of technology acceptance model

The Technology Acceptance Model (TAM) is a theoretical framework that helps organizations understand how people interact with technology and can be used to inform the design and implementation of new technologies. There are several different types of TAM, each of which have different features and implications for technology acceptance. These include:

• The Original TAM - This is the original TAM developed by Davis and Davis in 1989. This model focuses on two core factors of perceived usefulness and perceived ease of use as the major drivers of technology acceptance.
• The Extended TAM - This model was developed by Venkatesh and Davis in 2000 and adds additional factors such as social influence, trust, and user satisfaction to the original TAM.
• The Unified TAM - This model was developed by Taylor and Todd in 1995 and combines the original TAM and the extended TAM into a single model.
• The Multidimensional TAM - This model was developed by Venkatesh and Bala in 2008 and adds new factors, such as perceived risk and feedback, to the original TAM.
• The Dynamic TAM - This model was developed by Venkatesh and Davis in 2003 and focuses on the idea of technology acceptance over time. This model takes into account how users change their attitudes and behaviors towards technology as they gain more experience and familiarity with it.

Advantages of technology acceptance model

The Technology Acceptance Model (TAM) offers several advantages to organizations in understanding how people interact with technology. These include:

• Increased insight into user behavior: TAM can provide organizations with a better understanding of how users interact with technology and how they make decisions on whether to accept or reject new technologies.
• Improved design and implementation: TAM can be used to inform the design and implementation of new technologies, such as user interface design and training materials.
• Cost savings: By understanding user behavior, organizations can create more effective and efficient technologies, which can lead to cost savings.
• Improved customer experience: TAM can be used to create technologies that are more user-friendly, which can lead to improved customer satisfaction and loyalty.
• Increased innovation: By understanding user behavior, organizations can create more innovative technologies that meet user needs and preferences.

Limitations of technology acceptance model

The Technology Acceptance Model (TAM) has some limitations which should be taken into consideration when using it to inform the design and implementation of new technologies:

• TAM does not consider the complexity of the technology and does not account for the fact that different users may have different levels of technology literacy.
• TAM assumes people make decisions based on logical reasoning, but in reality people may consider other factors such as emotions, social influence, and personal experience.
• TAM does not account for the fact that people may not be willing to accept or use a technology, even if it is seen as useful or easy to use.
• TAM does not consider the context in which a technology is used, and does not account for the different ways in which people interact with technology in different contexts.
• TAM does not consider the long-term impact of technology acceptance, and does not take into account how people’s attitudes and behaviors may change over time.

Technology acceptance model — recommended articles

Value innovation — Innovation in services — Theory of innovation — Diffusion of innovations — Creative strategy — Innovativeness — Managerialism — Dimensions of personality — Service dominant logic

References

• Chau, P. Y. (1996). An empirical assessment of a modified technology acceptance model. Journal of management information systems, 13(2), 185-204.