Job performance

Job performance
See also
Atmosphere at work Effects of culture Role of employees Organizational commitment Internal motivation Quality of work Management styles Adaptation of workers Motivation system

Job performance relates to how an individual performs when carrying out the activities assigned to him. In this way, it is considered whether or not the person is suitable for the assigned position. It is about the effectiveness, quality and efficiency of the individual work.

Job performance, which is influenced by numerous factors, is realized when an individual is able to successfully achieve the task appointed to him/her under subject to less constraints at the work place.

Job performance must be measurable, defined the measurement of performance is a way to measure the level of individual contributions to the organization.

Which factors influence job performance?

Some factors that affect job performance are:

• Work conditions: If an employee is in an environment of constant harassment, stress, lack of motivation, long working hours, poor hygiene, etc. it can unleash a lack of commitment to do quality work. Better working environment would cause a positive effect toward the satisfaction level of the individual and hence further influencing the job performance of the worker. There is a strong interrelation between work conditions, job satisfaction and job performance so, good work conditions, lead to a positive influence on the worker's behaviours, inspiring qualities (motivation, satisfaction, ...) on them that improve their performance levels.
• Training: Some jobs require specialized knowledge and require a minimum educational level. The absence of employee training would cause poor performance and not reaching the established goals.
• Motivation: If the employees do not like the position or are not passionate about what they do, they will not perform adequately at work. Motivated individuals obtain satisfaction from work achievement and doing so, perform much better on the job and work harder.
• Organizational justice: It is the perception of fairness within an organizational. Individuals decrease their performance and work less when they are underpaid, and increase their performance and work more when they are overpaid. It also reflects the degree to which people feel that they are treated within the organization: respect, equality, consideration,...
• leadership: Transformational leaders inspire, motivate and challenge employees to perform beyond expectations by influencing and convincing them to substitute their self-interests with organizational interests.

Tips to improve job performance

Some recommendations are:

• Investigate why the underperformance is occurring. It is important to understand why an employee may be performing less than expected. Avoid making assumptions by gathering data and information and speaking directly with the employee. The employee may not have adequate resources or may not have received training from the start. It is also possible that the employee is not clear about the objectives of the company or that he does not feel valued or well-supported in his role.
• Encourage regular communication. Clear and effective communication is essential to improve employee performance. Negative feedback can be distressing and unpleasant for both management and the employee, but it is important to foster an environment of open communication and transparency.
• Foster a positive work environment. Employees who are satisfied with their work environment also perform better as they feel motivated and feel valued within their team.
• Practice continuous training. New employees receive a lot of attention and instruction during their induction process. But employee training shouldn't stop here. Ongoing training is an essential element in keeping employees engaged and motivated to think and work in new ways, allowing employees to continue developing their skills and improving their performance.
• Use data and analytical tools. In the digital age, measuring employee performance can be done through data. If employees know the specific indicators that will be measured and analyzed, they will be more empowered and able to monitor their performance and they will have practical tools to improve their performance with confidence.
• Manage job performance. Generally speaking, people are more motivated and productive when they feel supported, valued, and have the necessary resources to do their jobs. Managing employee performance requires a deep understanding of the individuals themselves and the ability to foster their growth and development.

References

• Aideed, B., Abeera, A., Mehwish, J. and Tania, H. (2020), Work conditions and job performance: An indirect conditional effect of motivation. Cogent Business & Management, volume 7, issue 1.
• Abuhashesh, M., Aldmour, R. and Masa'deh, R. (2019), Factors that affect Employees Job Satisfaction and Performance to Increase Customers’ Satisfactions . Journal of Human Resources Management Research, DOI: 10.5171/2019.354277, pp. 1-23.
• Jankingthong, K. and Rurkkhum, S. (2012), Factors Affecting Job Performance: A Review of Literature. Silpakorn University Journal of Social Sciences, Humanities, and Arts Vol.12 (2), pp. 115-127.
• Prasetya, A. (2018), Analysis of Factors that Influence Employee_Performance. Jurnal Profit, Volume 12, Nº 1, pp. 1-12.

Author: Zaira Bancells Guerrero, Mónica Guijarro Bernabeu, Gabriela Varela Barker