An intelligent organization is an organization based on knowledge management. It is often also called a learning or self-perfecting organization. It enables learning of all its members. At the same time, it consciously transforms both itself and the context in which it exists. An intelligent organization is a new concept, explaining the interrelationship between how to achieve goals, their understanding, teaching, methods of solving problems and communication between employees. All these activities should enable achieving high indicators of efficiency and economic growth, through the ability to adapt the company to changing conditions. Therefore, an intelligent organization is the basis for managing a modern enterprise management system.
In an intelligent organization, attention is paid to the parts that are responsible for the learning of employees. Such organizations should be characterized by the ability to recognize signals coming from the environment and the ability to respond to these signals and adapt to them. Variability of the environment causes that the organization must constantly monitor changes in customer behavior, competition, in the development of society and technology and draw conclusions for its own survival and development. Only the company that learns the fastest is able to stay on the market. Who learns too slowly or does not learn at all - loses, loses his position in favor of competition. An intelligent organization should be characterized by the ability to recognize and skilfully adapt to the environment and productivity in implementation. The learner organization acquires knowledge through contact with the environment as well as through interaction within itself.
The basis for transforming a traditional organization into an intelligent organization is to guarantee its employees the right conditions and to encourage them to expand their knowledge. Then the knowledge of this employee can, or even should, be used for the good of the company. It is the employees who develop and use knowledge in action. An intelligent organization is to influence employees so that they are ready to learn. This is what the company expects from them and should create conditions for such an attitude. As a result, all employees will support change processes aimed at increasing the efficiency of the company's operations. Often an intelligent organization is identified with a learning organization. However, some researchers suggest that the former is a higher form of learning organization. The main attributes of an intelligent organization are:
- proficiency and flexibility of operation,
- ability to generate knowledge thanks to own experience,
- the ability to observe the experiences of others,
- the ability to quickly and innovatively implement,
- effective transformation of knowledge into new solutions,
- ability to manage your knowledge.
The intelligent organization allows activating the existing categories of knowledge in order to increase the effectiveness and efficiency of operations in the company. In order to achieve the goal, an intelligent organization operating in a rapidly changing environment should take action with a price to adapt its knowledge about itself and the environment in which it operates. Therefore, an intellectual organization is a learning organization with the ability to create, acquire, organize and share knowledge. Four levels of intellectual resources of an intelligent organization can be distinguished: know what know how know why need knowledge why
The essence of an intelligent organization:
- Well if it has the ability to achieve high performance indicators and economic growth.
- It should be able to develop skills and abilities to skillfully recognize, adapt to the surrounding conditions, innovation and performance when it comes to implementation
- It should be the basis for managing a modern management system of modern enterprises.
- There are more and more companies that owe their market and stock success to priceless intangibles, in particular to the resources in the form of patents of accumulated knowledge or utility models. The number of companies, whose values are determined by capital and material resources, decreases.
Areas of enterprise intelligence
The organization's intelligence can be seen not only in the internal aspect, but also in its relationship with the environment. The following ranges of the enterprise's intelligence can be distinguished:
- information intelligence
- marketing intelligence
- social intelligence
- organizational intelligence
- financial intelligence
- ecological intelligence
- innovative intelligence
- technological intelligence
Competencies of managers in an intelligent organization
The following competences can be distinguished, which should be characteristic for managers in intelligent organizations:
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- Weiß, P., & Trunko, R. (2002, May). Smart Organization Metrics—Partner Fit. In Working Conference on Virtual Enterprises (p. 613-620). Springer, Boston, MA.
- Deiser, R. (2009). Designing the smart organization.