|Methods and techniques|
At the core of the diagnostic approach often referred to as descriptive-improving approach, are methods developed in the classical school, in particular elemental analysis of F. Taylor and organized activity cycle of H. Le'Châtelier.
Diagnostic analysis method steps
- Determine the subject of the study - a description of all components of the organization, which will be tested
- Registering facts - performed by appropriate methods (interviews, analysis, documentation, surveys, experiments, measurements)
- The analysis of the facts - prospecting and exploring opportunities for improvement
Use of diagnostic analysis method
The diagnostic analysis is to compare the current state of the organization with the desired state reflected in the minds of management. Deviation of the actual from the desired condition is a problem to be solved. Example sources of problems: man, machine, information system, processes and ways of doing work, etc.
Tasks of managers during diagnostic analysis
The main task of the organizer during the diagnostic analysis is to identify the causes of problems, because after that they can point to identify opportunities for improvement
Methods used for reasoning: brainstorming, 5W method, Ishikawa chart, etc. The key to effective causal analysis is to answer the question why something is wrong with the organization?
Diagnostic analysis method - creating design solutions phase: Involves crafting action plan based on the best solution to removal of problem and its causes. Managers should always consider several alternatives, evaluate them, and then choose the best and decide on its implementation.
Steps for implementation of the proposed solution
- Develop an implementation plan (objectives, schedule, scope of duties and responsibilities)
- Prepare conditions and measures necessary for the implementation of the project (budgeting)
- Implementing projected changes (operational control methods),
- Monitoring of the implementation and the results achieved (performance indicators)
- Bowey, A. M. (1980). 7 Approaches to organization theory. Organizations as systems, 77.
- Gordon, J. R. (1987). A diagnostic approach to organizational behavior. Boston: Allyn and Bacon.