Total quality control

Total Quality Control is a comprehensive idea of quality control. Armand Feigenbaum specified the total quality control as a system that integrates quality development methods, quality assurance and the efforts of various groups of employees for improving quality in order to deliver products and services in an economically efficient level which fully meets the requirements, needs and expectations of customers. This approach has evolved during early 70s and was called the Company-Wide Quality Control (CWQC). It was also named Total Quality Commitment. It should be noted that a large part of western literature articles related to contemporary Japanese approach, still uses the name of Total Quality Control. The key methods include TQC be just in time (JIT) and kaizen. They are supplemented by a number of others, among which the most important are: hoshin kanri, 5xS, Total Productive Maintenance (TPM), Quality Function Deployment (QFD), planning based on time, quality circles, and basic techniques for the identification and description of the problem known as the 7 quality tools.

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Author: Slawomir Wawak