IT systems in value chain management: Difference between revisions
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IT systems play a critical role in value chain management by providing the necessary tools and technologies for organizations to effectively manage and optimize their operations. These systems can include [[enterprise]] [[resource]] [[planning]] (ERP) systems, [[supply chain management]] (SCM) systems, and [[customer relationship management]] (CRM) systems. ERP systems provide a centralized platform for managing various business processes such as finance, accounting, and human resources. SCM systems are used to [[plan]], execute, and monitor the movement of goods and materials throughout the supply chain. CRM systems are used to manage customer interactions and relationships, including sales, [[marketing]], and customer [[service]]. Together, these IT systems can help organizations to increase [[efficiency]], reduce costs, and improve [[customer satisfaction]]. | IT systems play a critical role in value chain management by providing the necessary tools and technologies for organizations to effectively manage and optimize their operations. These systems can include [[enterprise]] [[resource]] [[planning]] (ERP) systems, [[supply chain management]] (SCM) systems, and [[customer relationship management]] (CRM) systems. ERP systems provide a centralized platform for managing various business processes such as finance, accounting, and human resources. SCM systems are used to [[plan]], execute, and monitor the movement of goods and materials throughout the supply chain. CRM systems are used to manage customer interactions and relationships, including sales, [[marketing]], and customer [[service]]. Together, these IT systems can help organizations to increase [[efficiency]], reduce costs, and improve [[customer satisfaction]]. | ||
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* [[Market]] analysis systems | * [[Market]] analysis systems | ||
* [[Knowledge]] bases | * [[Knowledge]] bases | ||
{{infobox5|list1={{i5link|a=[[Logistics information system]]}} — {{i5link|a=[[Strategy and information technology]]}} — {{i5link|a=[[Integrative function of logistics]]}} — {{i5link|a=[[SCM system]]}} — {{i5link|a=[[Operational management]]}} — {{i5link|a=[[Extended enterprise]]}} — {{i5link|a=[[Value chain model]]}} — {{i5link|a=[[Logistic center]]}} — {{i5link|a=[[Computer information systems]]}} }} | |||
==References== | ==References== | ||
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{{aa|Krzysztof Wozniak}} | {{aa|Krzysztof Wozniak}} | ||
[[Category:Value chain]] | [[Category:Value chain]] | ||
[[Category:Information systems]] | [[Category:Information systems]] | ||
[[pl:Informatyczne systemy w łańcuchu wartości]] | [[pl:Informatyczne systemy w łańcuchu wartości]] |
Latest revision as of 22:30, 17 November 2023
IT systems play a critical role in value chain management by providing the necessary tools and technologies for organizations to effectively manage and optimize their operations. These systems can include enterprise resource planning (ERP) systems, supply chain management (SCM) systems, and customer relationship management (CRM) systems. ERP systems provide a centralized platform for managing various business processes such as finance, accounting, and human resources. SCM systems are used to plan, execute, and monitor the movement of goods and materials throughout the supply chain. CRM systems are used to manage customer interactions and relationships, including sales, marketing, and customer service. Together, these IT systems can help organizations to increase efficiency, reduce costs, and improve customer satisfaction.
Information strategies of the company are part of its value chain, supporting all activities that generate value for the customer, both primary and support processes.
IT in support processes
- Office automation systems
- Database of experts and their experience
- CAD Systems
- Systems for the electronic exchange of documents with suppliers
- HR Systems
- Accounting systems
- OLAP Systems
- Data warehousing systems
- SCM system
IT in primary processes
- Logistics and storage systems
- CAM systems, production management systems
- Systems of communication with suppliers and customers (EDI)
- CRM systems, sales support systems
- Market analysis systems
- Knowledge bases
IT systems in value chain management — recommended articles |
Logistics information system — Strategy and information technology — Integrative function of logistics — SCM system — Operational management — Extended enterprise — Value chain model — Logistic center — Computer information systems |
References
- O'Brien J.A., Management Information Systems, A Managerial End User Perspective, Irwin, Homewood Ill, Boston 1990
- Wozniak K., Management information system as an instrument of strategic management in the company, PhD Thesis, Cracow University of Economics, Cracow 2005
Author: Krzysztof Wozniak