IT systems in value chain management

IT systems in value chain management
See also
Marketing information system Integrated management system Efficient Consumer Response E hub Competitive benchmarking Logistics information system SCM system Benchmarking - Sources of information Types of communication technology

Information strategies of the company are part of its value chain, supporting all activities that generate value for the customer, both primary and support processes.

IT in support processes

• Office automation systems
• Database of experts and their experience
• CAD Systems
• Systems for the electronic exchange of documents with suppliers
• HR Systems
• Accounting systems
• OLAP Systems
• Data warehousing systems
• SCM system

IT in primary processes

• Logistics and storage systems
• CAM systems, production management systems
• Systems of communication with suppliers and customers (EDI)
• CRM systems, sales support systems
• Market analysis systems
• Knowledge bases

References

• O'Brien J.A., Management Information Systems, A Managerial End User Perspective, Irwin, Homewood Ill, Boston 1990
• Wozniak K., Management information system as an instrument of strategic management in the company, PhD Thesis, Cracow University of Economics, Cracow 2005

Author: Krzysztof Wozniak